Privacy policy

Jawab (jawab.my) runs WhatsApp replies for businesses. We call them our clients.

When a customer messages a client, Jawab helps answer. The client decides what data we get. We act for the client.

Client account details, like name, work email and phone number.

The WhatsApp messages of customers on the numbers we run. This can be text, voice notes and photos.

Data from systems the client connects, like stock, prices, bookings and orders.

Basic site logs when you visit jawab.my, like your browser type and the time of the visit.

We use data to run the service for the client. That means reading a message, finding the answer and replying.

We also use it to fix problems and keep the service safe.

We never sell your data.

We share data only with service providers. They host data, run AI and send messages.

They get data only to run the service for the client.

Jawab uses AI to read messages and write replies. Message text, and the words from voice notes and photos, go to our AI providers for this.

A person on the client team can step in at any time.

Data sits on cloud servers. These servers may be outside Malaysia.

We keep data while the client uses Jawab.

After that, we delete it when the client asks.

Under the Malaysia Personal Data Protection Act 2010 (PDPA), you can ask to see your data, fix it or delete it.

If you are a customer of one of our clients, you can ask us or ask the client. We will help the client answer you.

We take care to protect the data we hold. Only our team, the client and the service providers above can see it.

No system is perfectly safe. If you see a problem, tell us at once.

If we change this page, we change the date at the top.

Email hello@jawab.my.

Or WhatsApp us on +60 19-472 8631.